At BloomWell with Sonia, we are committed to providing every client with attentive, high-quality care. Your appointment time is reserved exclusively for you.

We understand that unexpected circumstances can arise, and schedule changes may be necessary. To ensure fairness and availability for all clients, we respectfully request at least 48 hours’ notice for any cancellations or rescheduling of appointments.

---

1. How to Cancel or Reschedule

If you need to cancel or reschedule your session, please contact us directly at least 48 hours before your scheduled appointment via:

• Email: soniasamiraibrahim@gmail.com

• Phone: ‪+233 266607874‬

This allows us to offer the available time to another client who may be waiting for an appointment.

---

2. Late Cancellations & No-Shows

• Appointments cancelled or rescheduled with less than 48 hours’ notice may incur a cancellation fee equivalent to 50% of the session fee.

• If you do not show up for your scheduled appointment and have not contacted us in advance (“no-show”), you will be responsible for the full session fee.

We appreciate your understanding that missed appointments prevent others from receiving care at that time.

---

3. Cancellations from Our End

In the rare event that we must cancel or reschedule your appointment, we will provide as much advance notice as possible and work with you to arrange a new, convenient time.
You will not be charged for any session cancelled by us.

---

4. Packages and Pre-Paid Sessions

If you have purchased a package of sessions, the same 48-hour cancellation policy applies.
Late cancellations or no-shows will result in the forfeiture of one session from your package.

---

We value your time and commitment to your healing journey.
Your cooperation with this policy helps us maintain the quality, consistency, and respect that every client deserves.