Welcome to BloomWell with Sonia. Your privacy and the confidentiality of your personal and health information are of utmost importance to us. This Privacy Policy explains how we collect, use, and protect

your information in accordance with professional ethics, the Ghana Psychology Council regulations, and applicable data protection laws.

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1. The Information We Collect

We collect information in the following ways to provide you with effective and personalized care:

Information You Provide:
When you book a consultation or during therapy sessions, you may share Personal Information (such as your name, contact details, and address) and Health Information, which includes details about your emotional, psychological, or physical well-being.

Website or Digital Communication Data:
If you visit our website or communicate electronically, we may collect non-identifying technical information such as your browser type, IP address, and general usage data to improve accessibility and service quality. We do not use cookies to track personal activity.

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2. How We Use Your Information

Your information is used solely for professional and therapeutic purposes, including:

• Therapeutic Services: To schedule sessions (in-person or virtual), provide counseling or therapy, and design individualized treatment plans.

• Communication: To confirm appointments, respond to inquiries, and share relevant resources—with your explicit consent.

• Administrative & Billing Purposes: To manage payments, scheduling systems, and professional documentation.

• Service Improvement: Aggregated and anonymized data may be used to assess and enhance the quality of our services.

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3. Confidentiality & Data Security

Confidentiality is the foundation of our counseling relationship.

Strict Confidentiality:
All information shared in sessions is kept strictly confidential and will not be disclosed to anyone without your written consent—except in situations required by law or ethical duty.

Legal & Ethical Exceptions:
Information may be disclosed if:

• There is an imminent risk of harm to yourself or others.

• There is suspected abuse or neglect of a child, elderly, or vulnerable person.

• A court of law or authorized body requires disclosure.

Data Protection:
We maintain strong administrative, physical, and technical safeguards to secure your information. Online sessions are conducted through secure, encrypted platforms that comply with professional privacy standards.

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4. Your Rights

As a client, you have the right to:

• Access Your Information: Request a copy of your personal and health records.

• Request Corrections: Ask for corrections to inaccurate or incomplete data.

• Withdraw Consent: Withdraw consent for the use or sharing of your information, except where disclosure is legally mandated.

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5. Third-Party Services

We may use trusted third-party platforms for scheduling or payment processing (e.g., Calendly, Paystack). These partners comply with international privacy standards such as GDPR and HIPAA. Only the minimum necessary information is shared, and we are not responsible for their independent privacy practices.

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6. Updates to This Policy

This Privacy Policy may be updated periodically to reflect new regulations or practices. Any changes will be published on this page with an updated “Last Updated” date. Please review this policy periodically to stay informed.

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7. How to Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how your information is handled, please contact:

BloomWell with Sonia
Email: soniasamiraibrahim@gmail.com
Phone: ‪+233 266607874‬
Address: East Legon, Accra, Ghana

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